What every member needs to know about claims at Medical Mutual:
The six key steps
The Medical Mutual Claims Department encourages all insureds to report not only claims made by patients, their family members, or their attorneys, but also significant events or adverse outcomes that may result in such claims. An insured is welcome to call a Claims Representative if there is any uncertainty about making a report and for guidance in providing the information needed. Two-page document available for download
For thorough guidance, the Claims Department has published a two-page document outlining six key steps to take when handling a new claim or potential claim. You can download it.