Event Details

Practice Manager Seminar: Patient Communications in the Office Practice: Increasing Clarity, Reducing Risk.

It’s one thing to provide information to patients. It’s quite another to connect with each in ways that foster true understanding — and in the process reduce risks and improve the quality of care. In this free afternoon seminar, you’ll learn strategies for doing exactly that.

Key skills and new knowledge you’ll come away with include:

• Identifying the common failure points in patient communications to improve care planning
• Communication methods that help manage and meet patient expectations, improve outcomes and even increase your job satisfaction
• How to assess a patient’s health care literacy to enhance understanding and improve health care outcomes

Plus, you’ll get an expert’s look at specific HIPAA risks in the office practice and learn how and when patient information can be disclosed within the bounds of the law.

Program Agenda

12 Noon
Registration/Networking
Luncheon buffet: soup, salad, sandwiches

1:00 pm
Opening Remarks
Frank Lavoie, MD, MBA
President/CEO, Medical Mutual

Program Introduction
Michelle Boucher
Director of Risk Management, Medical Mutual

Raise Your Risk IQ:
Patient Care Planning and Connections
Nancy Brandow, MS, HACP
Senior Risk Manager, Medical Mutual

Meeting Expectations through Improved Communications
Lou Anne McLeod, MHA, CPHRM, HACP, FASHRM
Senior Risk Manager, Medical Mutual

Health Care Literacy: How Well Do Your Patients Understand Your Message?
Amie Costello, RN, BSN, CPHQ, CPHRM, CPPS
Risk Manager, Medical Mutual

2:45 pm
Break

3:00 pm
The ABCs of Complying with HIPAA
Taylor Fawns, Esq.
Kozak & Gayer, P.A.