Medical Mutual Insurance Company of Maine

Practice Tips: Your online library of how-to guidance for operational systems and procedures.

No card, no check-out policy, no late fees. We encourage you take advantage of this ever-growing library of practice tips designed to give you practical guidance on risk-related issues.

Appointment Management

Appointments: Referral Not Completed, Missed (No Show) & Canceled Appointments Tip Preview

Billing and Collections System

Billing and Collection Practices Impact the Physician/Patient Relationship Tip Preview

Communication

Brochure/Practice Information Handout Tip Preview

Communication Between the Referring and Consulting Physician - "The Importance of Clarifying Roles" Tip Preview

Communication: Managing Conflict Tip Preview

Difficult Patient Conversation: How to Control and Document Tip Preview

Disclosure of Unanticipated Outcomes: Adverse Event Communication and Support Tip Preview

e-Communication with Patients: e-mail, texting, portals and networks Tip Preview

Hand-off Communication Tip Preview

Health Literacy - Delivering the Message Right Improves Patient Safety and Reduces Liability Tip Preview

Noncompliant/Nonadherent Patient Management Tip Preview

Termination of the Physician/Patient Relationship Tip Preview

Complaint Management

Complaints - Patients in Acute HealthCare Facilities Tip Preview

Complaints Received in the Office Practice Tip Preview

Consent and Treatment

Informed Consent: A Process for Building Patient Confidence Tip Preview

Informed Consent: Obtaining Consent by Telephone Tip Preview

Informed Consent: When the Patient Can't Consent Tip Preview

Minors and the Right to Consent to Health Care Treatment Tip Preview

Continuity of Care

Communication Between the Referring and Consulting Physician - "The Importance of Clarifying Roles" Tip Preview

Hand-off Communication Tip Preview

Customer Service

Satisfaction Survey – An Emphasis on Customer Service Tip Preview

Documentation: Patient Medical Record

Medical Records: Documentation Guidelines and Release of Information Tip Preview

Electronic Health Record

e-Communication with Patients: e-mail, texting, portals and networks Tip Preview

Emergency Management

Emergency Care Preparation in Your Office Practice - Part I – Adult Care Tip Preview

Emergency Care Preparation in Your Office Practice - Part II - Pediatric Emergency Preparedness Tip Preview

Environment of Care

Environmental Safety in the Physician Office Practice Tip Preview

Health Information Management (Medical Record Management)

Digital Recording, Imaging and/or Photographing Patients Tip Preview

e-Communication with Patients: e-mail, texting, portals and networks Tip Preview

Faxing Patient Information Tip Preview

Medical Record Retention Recommendations for Physician Office Practices and Hospitals Tip Preview

Medical Records: Documentation Guidelines and Release of Information Tip Preview

Medical Records: Privacy and Confidentiality Tip Preview

Medical Records: Release of Medical Information Tip Preview

Human Resource Management

Americans with Disabilities Act Tip Preview

Competency Assessment: Physician Office Practice Tip Preview

Contracted Clinical Services: Risk Management Prevention Strategies for Hospitals Tip Preview

Locum Tenens – Process Demands Due Diligence Tip Preview

Risk Management Strategies for Hospitals with Contracted Behavioral Health/Crisis Response Services Tip Preview

Social Networking Risk Management Considerations Tip Preview

Temporary Professional Staffing Tip Preview

Infection Control

Cleaning and Decontaminating Medical Instruments and Equipment Tip Preview

OSHA Regulations Tip Preview

Table Top Sterilizers - Processing Instruments - Protecting Patients - Ensuring Safety Tip Preview

Laboratory

Biopsy Specimen Send Outs: Risk Management Recommendations to Avoid Delays in Diagnosis Tip Preview

CLIA (Clinical Laboratory Improvement Amendments) - Federal Regulation Tip Preview

Long Term Care

Access Management – Non Resident and Visitor in Long Term Care Facilities Tip Preview

Combative Residents in Long Term Care Tip Preview

Falls - Risk Assessment and Prevention in Long Term Care Tip Preview

Medical Director - A Valuable Component of the Long-Term Care Risk Management Team Tip Preview

Medication Errors – Prevention Strategies in Long Term Care Tip Preview

Staff Competency and Training in Long Term Care Tip Preview

Therapy Animal Programs Tip Preview

Medication Management

Anticoagulation Management in the Physician Office Tip Preview

Fentanyl: Frequently Asked Questions Tip Preview

Medication Prescriptions, Refills, and Adjustment Protocols Tip Preview

Medication Reconciliation in the Physician Practice: A Risk Management Process for Avoiding Adverse Drug Events Tip Preview

Medication Reconciliation: A Risk Management Process for Avoiding Adverse Drug Events Tip Preview

Medication Refill or Adjustment by Protocol Tip Preview

Medication Safety in the Hospital Setting Tip Preview

Medications: Distribution of Sample Medications in the Practice Setting Tip Preview

Sedation: Procedural Sedation and Analgesia in the Emergency Department Tip Preview

Mid-Level Provider

Mid-Level Providers (Advance Practice Nurses; Physician Assistants) Tip Preview

Noncompliance

Noncompliant/Nonadherent Patient Management Tip Preview

Obstetrics

C-Section: Emergency Response Plan Tip Preview

Midwifery (lay) and the Obstetrical Practice Tip Preview

Pain Management

Drug Diversion and the Drug-Seeking Patient Tip Preview

Narcotics and Chronic Pain Control: Avoiding Risks When Prescribing Medication Therapy in the Primary Care Practice Tip Preview

Pain Management & Oversedation Tip Preview

Patient Safety and Risk Management

Falls: Prevention/Reduction of Falls and Fall-related Injuries Tip Preview

Infant and Child Abduction Prevention Tip Preview

Risk Management Program - Development Guide Tip Preview

Surgery – Office-Based Procedures Tip Preview

Practice Management

Closing Your Practice - Retirement - Relocation - Selling your practice Tip Preview

Policy and Procedure Manual in Practice Management Tip Preview

Results Management

Diagnostic Test Tracking Systems Tip Preview

Student Rotations

Students Requesting Learning Experiences Tip Preview

Telephone Management

Telephone Triage Systems Tip Preview

Termination of Relationship

Termination of the Physician/Patient Relationship Tip Preview

Workplace Violence

Violence Management in a Healthcare Practice - Good Preventive Efforts Can Reduce the Possibility of Violence Tip Preview

Workplace Violence - Part 1 Tip Preview

Workplace Violence - Part 2 Tip Preview

Workplace Violence - Part 3 Tip Preview

Workplace Violence - Part 4 Tip Preview

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