What to do, what to expect in the event of an adverse outcome or a claim.
Hospital Administrator » Claims » What to do. What to expect.
When a patient experiences a complication or adverse outcome, timely contact with him or her is important. Furthermore, avoiding him or her can harm the relationship with the patient and, in many cases, with their family, too.
Although most physicians and hospital risk managers know they need to call Medical Mutual if they are served with a notice of claim, writ, or other legal document, we also provide early consultation and recommendations in the event of an adverse outcome and this can be your best defense against an adverse outcome turning into a future claim. Our claims representatives and risk managers provide practical information and guidance to help you do the right thing going forward for the well-being of both the patient and the healthcare provider involved, as well as the hospital itself.
To learn more about what to do and what not to do in the event of a claim or adverse outcome, see the Risk Management Tip, When a complication or adverse event occurs.