What to do, what to expect in the event of an adverse outcome or a claim.
Physician » Claims » What to do. What to expect.
When a patient experiences a complication or adverse outcome, timely contact with the patient is important. Furthermore, avoiding the patient can harm the relationship you have built with the patient and, in many cases, with the patient's family.
Although most physicians know they need to call Medical Mutual if they are served with a notice of claim, writ, or other legal document, we also provide early consultation and recommendations in the event of an adverse outcome – and this can be your best defense against an adverse outcome turning into a future claim. Our claims representatives and risk managers provide practical information and guidance to help you do the right thing going forward – for your patient, for your practice, for your personal well-being.
To learn more about what to do and what not to do in the event of a claim or adverse outcome, see the Risk Management Tip, When a complication or adverse event occurs.