The Medical Mutual Credo — A straightforward statement of our beliefs
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We believe that our first responsibility is to those skilled and caring physicians and hospitals in New England who are our policyholders. We are committed to protecting their financial integrity, their assets, and their reputation. In meeting their needs, everything we do must be of high quality, and be carried out with respect and according to a high ethical standard. We will offer experienced support and guidance in the event of a claim, and a vigorous defense of every non-meritorious claim. We will provide information and advice to enhance patient safety and thereby minimize the likelihood of a claim.
We believe that our responsibility also extends to the community, and specifically to those who are truly medically injured; timely provision for medical care and family needs in the event of an undisputed medical injury is a critical element of fair compensation. We will provide leadership in improving the quality and accessibility of health care through our support of both educational and legislative initiatives.
We are responsible to our employees - the men and women who work to provide these services to our policyholders. We value each employee as an individual. We will support our employees’ responsibility to their families. We will provide an atmosphere of collaboration, recognition, and fair compensation. We will provide competent leadership, and leadership’s actions will be ethical and fair.
We are committed to dealing with our policyholders and business partners according to these same principles. In return, we expect our policyholders and business partners to observe the same standards in their dealings with us.
Finally, as stewards of Medical Mutual, we have a responsibility to see that the company remains strong in order to provide a reliable and fairly-priced source of insurance for our policyholders, now and in the future.
We must operate according to prudent financial and actuarial principles. Reserves and policyholder’s surplus must be maintained adequately to provide for the ability to weather adverse events and ensure financial stability. Because we are a provider–owned mutual company, we have no obligation to generate profits for shareholders. Accordingly, funds not required for appropriate expenses, prudent reserves, and adequate policyholder’s surplus will be returned to our policyholders.
We believe that when we follow these principles, both our policyholders and the community will be well served.